I came in with a permanent retainer that had broken and needed fixing quickly. When I called, I was told they do place permanent retainers, but that the doctor would evaluate thoroughly before committing to anything, which turned out to be exactly how it went.
Dr. Khan laid out five or six options, from the most minimal fix (reattaching the broken section) to more substantial ones (a mini Invisalign plan). I got a written cost breakdown for each and was given real time to think it over, including an offer to come back another day once I’d considered them. I chose a new permanent retainer after her evaluation confirmed it would work for my case, and the work itself was excellent. She told me to come back anytime if anything felt off.
What stood out most was the consistency. The person who answered the phone, Dr. Khan, and the receptionist all told me the same thing—no contradictions, no surprises, no pressure. Pricing was clear before any payment was discussed. Given that most orthodontic work isn’t covered by insurance, that kind of transparency matters more than people realize until they’ve gone without it.
The office is also genuinely calm and welcoming, which is not nothing when someone is working in your mouth. I’d imagine it’s a good environment for kids too. It’s a real relief to have an orthodontist nearby I can trust. I had made arrangements to return to my original orthodontist in Korea for this, and after seeing Dr. Khan I cancelled those plans—I’m fully confident in the care I got here. Thank you!
Yun K. · Google review · Santa Monica